AidMyFrozenShoulder Customer Service
AidMyFrozenShoulder.com is committed to helping people who suffer from soft tissue shoulder related injuries (i.e. frozen shoulder, rotator cuff tears, tendinosis, arthritis and muscle atrophy). It is our promise to offer premium products and exceptional service so you have the tools and assistance necessary for faster pain management and more complete rehabilitation.
Personal Treatment Recommendations
Our knowledgeable AidMyFrozenShoulder Product Specialists would be happy to create a personal treatment plan with you! This is a FREE service that is exclusively available to AidMyFrozenShoulder customers. When your products arrive, please take some time to read through the instruction manuals to learn about your products and general treatment suggestions. For more information on how to use the products or to discuss your personal treatment, please do not hesitate to contact us.
Speak with a Product Specialist:
Toll free at 1-866-237-9608 within the Continental US.
International callers dial +1-705-532-1671
Send us an email:
At AidMyFrozenShoulder we want you to feel better as soon as possible. Therefore, orders placed on a business day before 2pm EST, are usually shipped out the very same day the order is placed. Orders placed after 2pm EST or on weekends will ship out the next business day.
Free Shipping Policy
Orders over $15.00 USD will be shipped (Standard Shipping) free of charge within Continental North America.
When You Can Expect Your Shipment?
Orders are shipped by Ground Mail within North American and Air Mail for Overseas orders. Unfortunately, we are unable to guarantee shipping time.
All orders are shipped from a warehouse in Pennsylvania (PA), USA.
Estimated Delivery Times within Continental US:
Standard Shipping delivers 2 - 3 business days from order date.
Please Note: Express Shipping may require a signature upon delivery
Estimated Delivery Time Overseas:
Most European orders are delivered within 1-2 weeks. Delivery times to other countries will vary by destination. Please call or email for an estimated delivery date.
All AidMyFrozenShoulder products come with an Automatic 1 Year Warranty against manufacturer defects from the date of purchase. If your product is defective please contact us for instructions on how to receive a replacement.
- Send us an email:
email@example.com with "Warranty Claim" as the subject in the email.
- Include Your Name, Phone Number, Invoice Number in the email.
- Include all information you feel is applicable.
- We will start the claim process asap and respond to you by email (or phone) usually within 24 hours
- If you would like us to call you to discuss the matter, include a preferred day & time that you would like us to call you
We welcome you to call us anytime. If you call regarding a warranty and do not get through (outside of business hours), leave a message and be sure to leave a phone number we can reach you at. We will almost always respond within 24 hours.
Toll Free Warranty Line (Continental US)
International Warranty Line
Suggestions and Testimonials
We appreciate you taking the time to let us know about your AidMyFrozenShoulder experience. If you have any suggestions or would like to provide a testimonial, please contact us. We are always working to improve our products and service.
If you are not satisfied with your experience for any reason please let us know and we will be happy to assist you to the best of our abilities.
Call toll free (Continental US) 1-866-237-9608
International callers dial +1-705-532-1671
AidMyFrozenShoulder.com is dedicated to providing the highest quality therapeutic products with sound treatment advice throughout your rehabilitation. With the proper tools and continual support you will find relief from your pain, improve your range of motion, heal faster, and have flexible soft tissue that is resistant to re-injury.
We are committed to researching, developing, sourcing, and distributing only the most effective products to treat soft tissue injuries and chronic conditions. AidMyFrozenShoulder.com provides affordable therapeutic devices that are safe and easy to use in the comfort of your own home. The devices include Circulation Boost devices, information ebooks, and therapeutic accessories. We are continually improving our products and adding to our strong line of therapeutic devices.
Our knowledgeable and friendly AidMyFrozenShoulder Advisors and Product Specialists are available throughout your entire treatment to answer your questions about our products and how they might relate to your soft tissue injury or condition (i.e. muscle strain, tendonitis, joint pain, bursitis, etc).
AidMyFrozenShoulder.com is a division of MendMeShop®, both of which are trade names for IN.GENU Design Group Inc. located at 393 First St. #308, Collingwood, Ontario Canada L9Y 1B3.
AidMyFrozenShoulder.com secure online shops and ordering processes ensure that your order is handled securely, filled properly and delivered promptly.
All rights reserved, AidMyFrozenShoulder.com - a division of MendMeShop.com.
Note: we refuse all mail and parcels that require us to pay customs charges.